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What You Need to Know About Our Terms

When you open an account with slot domo, you agree to the terms that protect both you and us.

Account ownership personal onlyDeposits via local payment railsWithdrawal verification requiredDispute resolution process includedAccount closure available anytime
slot domo What You Need to Know About Our Terms
GET HELP WITH TERMS

How to Contact Us About Your Account

Team online

Email Support

Reach our team at [email protected] for account questions, term clarifications and dispute escalations. We respond to all emails within 24 hours during business days.

Live Chat

Open the chat widget in your account lobby Monday to Friday, 08:00 to 22:00 Western Indonesia Time. Our team answers term-related questions and processes account requests in real time.

Account Settings

Update your payment methods, email and contact details directly in your account profile under Settings. Changes take effect immediately; withdrawal requests are verified against your registered details.

SECURITY AND YOUR DATA

How We Protect Your Account and Information

Data Encryption

All deposits and withdrawals via DANA, OVO, GoPay and QRIS are encrypted end-to-end.

Account Verification

Your first withdrawal requires identity and address verification.

Session Security

Your session times out after 30 minutes of inactivity on mobile and 60 minutes on desktop.

Dispute Handling

If you dispute a transaction, submit a claim through Account > Transactions > Dispute.

Data Retention

We retain your account history, deposits and withdrawals for six years after account closure, as required by local law.

Policy Changes

We update terms when needed for compliance or platform improvement.

Answers to Your Terms & Conditions Questions

Yes. Go to Account Settings, scroll to Danger Zone, and click Close Account. We deactivate your login immediately and process any pending withdrawals within five business days. You can reopen a new account after 30 days.

Deposits must come from a payment account registered in your name (DANA, OVO, GoPay or QRIS). If we detect a mismatch, your account is suspended and your funds held pending verification. This protects you and prevents fraud.

Once verified, withdrawals to DANA, OVO, GoPay and QRIS clear within one business day. Bank transfers may take two to three days depending on your bank. You can track status in your Transactions history.

Submit a dispute within 90 days of the transaction. We investigate with your payment provider and notify you of the outcome within seven business days. If unresolved, you can escalate to your bank or payment app.

Deposit and withdrawal limits depend on your payment method and local law. DANA, OVO, GoPay and QRIS each have daily and monthly caps. Check your wallet app or contact support for your specific limits in Bandung or your region.

We store your verified name, address, payment details (wallet ID only, never card numbers), transaction history and account activity. This data is retained for six years after closure, then permanently deleted. You can request a data export anytime.

No. Each person may hold only one active account. Multiple accounts are a breach of our terms and result in immediate suspension and forfeiture of funds. If you need a fresh account, close your current one first and wait 30 days.